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Frequently Asked Questions
Find clear answers regarding Zylochat real-time live chat features, visitor tracking, SaaS billing, licensing, setup, and technical support.
Zylochat is a complete SaaS-based real-time live chat and website visitor tracking application. It enables businesses to engage website visitors instantly, manage multi-agent support teams, automate responses with canned replies, and monetize the platform with subscription billing.
SaaS entrepreneurs, customer support agencies, e-commerce store owners, web developers, and digital agencies looking to provide white-label live chat and visitor tracking solutions to their clients.
Features include real-time visitor tracking, direct agent chat initiation, customizable live chat widget, automated canned responses, multi-department agent routing, SaaS subscription plans, and detailed chat analytics.
Yes! You can fully customize widget colors (#ff6600), brand logos, position placements, sound notifications, canned reply templates, and tenant subscription pricing plans directly from the admin panel.
Yes! It includes a public marketing landing website, a Tenant dashboard for managing support agents and widget settings, an Agent chat inbox, and a Super Admin control panel to manage subscription plans and revenue.
You can purchase an official Zylochat license directly from CodeCanyon (by author Bug Finder) or through our official platform to receive the full source code and technical support.
You will receive complete web platform source code (Laravel backend), live chat widget embed script, MySQL database schema, setup documentation, and your license activation key.
Select the Regular License for a single site/business setup where end-users are not charged subscription fees, or the Extended License if you charge clients for SaaS subscription plans.
Yes! You can explore our interactive live demos for the landing website, live chat widget, agent workspace, tenant dashboard, and super admin control panel anytime.
Step-by-step setup instructions are provided in the documentation. We also offer optional professional installation, server optimization, and WebSocket setup services.
The web application is built with Laravel (PHP 8.x), MySQL, JavaScript/Vue, and WebSockets (Reverb / Pusher) for real-time messaging and visitor tracking.
You need a web server running PHP 8.2+, MySQL 5.7+ / MariaDB, BCMath, Ctype, cURL, Fileinfo, Mbstring, OpenSSL, PDO, and Tokenizer extensions along with WebSocket support.
Yes! You receive 100% unencrypted source code for the backend, frontend components, and widget script, allowing complete customization.
Clients can copy a lightweight single-line JavaScript snippet from their tenant dashboard and paste it into any website (WordPress, Shopify, custom HTML, etc.).
Zylochat features SSL encryption, CSRF protection, secure WebSocket token authentication, XSS sanitization, and password hashing to keep chat logs and visitor data secure.
Zylochat supports automated payment gateways such as Stripe, PayPal, NOWPayments (Crypto), Razorpay, Paystack, Mollie, and manual bank deposit methods.
Yes! Administrators can define monthly and yearly subscription plans with specific quotas for agents, live visitor tracking limits, and feature access.
Yes! Super admins can set fixed or percentage-based processing charges for payment gateways during tenant subscription purchases and renewals.
Yes! Automated invoices and receipts are generated whenever a tenant purchases or renews a subscription plan.
Yes! Tenants can upgrade or renew their active subscription plans directly from their dashboard at any time.
The Regular License allows installation on 1 domain where end-users are not charged subscription fees. The Extended License is required if you charge clients for SaaS subscription plans.
Each license key covers 1 domain installation. For additional domain installations, a separate license purchase is required.
No! Your purchase includes lifetime software usage with zero recurring monthly or yearly license costs from us.
No. Reselling, redistributing, or re-licensing the source code is strictly prohibited under standard CodeCanyon licensing terms.
Yes! All valid license holders get lifetime access to future software updates and feature improvements for free.
Purchase includes 6 months of official author support for bug fixes, technical guidance, and software queries, which can be extended anytime.
You can submit support requests directly through the Bug Finder support desk or via our contact support page.
Yes! Comprehensive online documentation is provided, covering server configuration, database installation, WebSocket setup, widget embedding, and admin panel management.
Our dedicated support desk responds to ticket inquiries within 24 business hours.
Yes! We offer custom development services for tailored features, custom payment gateway integrations, and unique widget modifications.
We release regular updates containing new live chat features, security enhancements, framework updates, and bug fixes.
Update instructions and patch files are provided with every release in your download dashboard and documentation.
No! Database update migrations are structured to update tables cleanly without affecting your live tenant accounts or chat logs.
Yes! All future version releases and security patches are 100% free for lifetime license holders.
You will receive email notifications from CodeCanyon/Envato whenever a new version of Zylochat is released.