Information We Collect

We collect data from you when you register on our site, submit a request, purchase services, respond to a survey, or fill out a form. When ordering services or registering on our site, you may be asked to provide your name, email address, or phone number. However, you can also visit our site anonymously.

How We Protect Your Information

All sensitive and credit information you provide is securely processed through Stripe. After a transaction, your private information (such as credit cards, social security numbers, and financial details) will not be stored on our servers.

Sharing Information with Third Parties

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential. We may also release your information when necessary to comply with the law, enforce our site policies, or protect the rights, property, or safety of ourselves or others.

Privacy Policy Updates

If we decide to make changes to our privacy policy, we will post the updates on this page.

Data Retention

When you register on our site, we process and retain your data for as long as your account remains active or until you choose to delete your account (subject to applicable laws and regulations).

What We Don’t Do With Your Data

We do not and will never share, disclose, sell, or otherwise provide your data to other companies for the marketing of their products or services.

Refund Policy:

Based on Envato’s refund policy, here are the conditions under which a refund for Bug Finder scripts might be eligible:

1. Item is “not as described” or the item doesn’t work the way it should: If an item doesn’t work the way it should then the author is required to fix the issue by providing updates.

2. Item has a security vulnerability: If an item contains a security vulnerability and can’t be easily fixed you would be entitled to a refund.

3. Item support is promised but not provided: If an author advertises their item as including item support and you are not provided that support under the item support policy you will be entitled to a refund.

4. Item support extension not used: If you purchase an item support extension and request a refund of that extension before your existing item support expires.

5. Items that have not been downloaded: If you have not downloaded a purchased item within 3 months from the date of purchase, you may be eligible for refund. You will be required to provide the author of that item and your purchase code for the author to verify your claim.

6. Refund Discretion and Policy: Please note that if the item is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund. Refunds are granted at the sole discretion of the author of the item. If you’re unsure about a potential refund scenario, it’s best to check with the author of the item or Envato’s customer support.

Technical Support Policy for Bug Finder Customers:

1. Service Channels: You can reach out for support through multiple channels, including our technical forum, official website, help documentation, and email.

2. Service Types: We offer a variety of services to cater to your needs. These include basic service, online support service, training service, software update/upgrade service, and VIP service.

3. Bug Reporting: Our support team plays a crucial role in bug discovery, reporting, and fixing. They work diligently to identify issues, document them correctly, follow up to minimize information silos and conduct an impact analysis to evaluate the effect a bug has had.

4. Support Team Role: Our support team is often the first touchpoint when a bug is reported. They are trained to report bugs properly so they can be clearly communicated to our developers.

5. Use of Tools: We utilize bug reporting tools to streamline the process of bug discovery, reporting, and fixing.

6. Customer Communication: Our support team communicates with you in detail about the relevant problems and continues to track them until they help you solve the problems.

7. Working Hours: Our support team is available during specific working hours to provide timely feedback on product-related problems.

8. Software Updates and Upgrades: We guide version upgrades and updates to ensure you are using the most recent and secure version of our software.

9. Training: We provide regular product training to ensure you can effectively use our software.

10. Emergency Services: For our VIP customers, we provide emergency rescue services

This policy is designed to ensure that you, as a customer, have the best possible experience with our software. If you encounter any issues, don’t hesitate to reach out to us through any of the channels mentioned above.

Scripts Customization Policy:

1. No Customization of Third-Party Products: We do not offer customization services for third-party products or scripts that are not developed or sold by BugFinder.com. Our focus is exclusively on enhancing and modifying our own products.

2. Exclusivity of BugFinder Code: We do not accept customization orders for scripts that have already been altered or customized by third-party developers. This ensures the integrity and quality of our codebase.

3. No Integration with Third-Party Scripts: We do not provide customization services that involve combining or integrating our scripts with third-party scripts. Our scripts are designed to function independently, ensuring compatibility and performance.

4. Code Ownership and Licensing: Customization requests must respect the original licensing terms of our scripts. Any customization work will be provided under the same license, and customers will not gain ownership of the modified code.

5. Clear Requirements: Clients must provide clear and detailed requirements for any customization request. We will evaluate the feasibility and scope before accepting the project to ensure it aligns with our standards and capabilities.

6. Support and Maintenance: Customization services do not include ongoing support or maintenance unless specifically agreed upon. Clients are responsible for testing and ensuring the customized solution meets their needs.

Data Security Policy:

1. Data Encryption: All sensitive data, including user credentials, financial information, and personal data, must be encrypted both at rest and during transmission using industry-standard encryption protocols (e.g., AES-256).

2. Access Control: Access to sensitive data is restricted to authorized personnel only. Role-based access control (RBAC) mechanisms should be implemented to ensure that employees can only access the information necessary for their specific roles.

3. Regular Security Audits: Conduct regular security audits and vulnerability assessments to identify and rectify any potential security risks. This includes both internal audits and external penetration testing.

4. Data Retention and Disposal: Establish clear guidelines for the retention and secure disposal of data. Personal and sensitive data should only be retained as long as necessary for business purposes and must be securely deleted when no longer needed.

5. Incident Response Plan: Develop and maintain a comprehensive incident response plan to address potential data breaches or security incidents. This plan should include procedures for immediate response, mitigation, notification, and reporting.

6. Employee Training: Provide regular training for all employees on data security best practices, including how to identify and report potential security threats, phishing attempts, and other social engineering tactics